How do I choose the right ultrasound image? 
We custom design every charm necklace based on the ultrasound scan image you send us. Each baby is unique and so the result of this process is always unique. Here we compiled a few of our recent customer examples to help you get a better idea for what kind of image you may want to send us.

Can my Baby Charm be engraved? 
You can add the baby's name(s), surname, birthday, birthplace or anything else that's special just for you - you can write them in the 'Add a note to your order' box once you add the item to the Shopping Cart.

Tell me about different metal finishes you have available.
You can choose your necklace's charm to be made from 925 sterling silver, 18k gold plated brass, and real 14k or 18k gold. 

Silver is a precious metal and it's composed of 93% solid sterling silver and a 7% metal alloy of copper and zinc. 

Brass is an alloy of copper and zinc. Yellow gold plating is applied by using an electroplating process that covers your pendant with a thin layer of 18K yellow gold. An additional PU coating provides extra protection.

As brass has a dark gold colour it is the perfect base for our Baby Charm necklaces because the colour will last longer. Even if it is scratched, the charm still looks just as beautiful, because the colour of the brass is the same color as the gold plating. 

Because pure gold would be too soft for durable jewelry, solid gold is mixed with an alloy (usually with metals like silver, copper, or zinc) to harden the material for longer wear.

14k yellow gold consists of 58.5% gold, 12.6% silver, 25.4% copper, and 3.5% zinc.
18k yellow gold consists of 75.2% gold, 12.1% silver, 10.8% copper, and 2.1% zinc.

What kind of necklace chain finishes you have?
The necklace chain matches your Baby Charm and it's either 925 sterling silver or gold plated silver.  

How do I take care of my Baby Charm?

We all want our precious jewellery to keep on shining like new forever. But like with every item you use or clothing you wear, jewellery is not an exception, it can lose its shine and show signs of wear and tear. In order to prolong the shiny and new appearance of your Baby Charm, we put together a care guide for you. We can assure you that if you take a great care of your necklace it will look like new for a years to come. READ THE GUIDE

I want to contact Baby Charm. How can I get to you?
You can always email us at info@babycharm.store. We are happy to help you with all your questions about the jewellery, your order, shipping and any other questions. Expect a response within 2 business days from our customer service. 

Can I return my order? 
Due to the nature in which we design and produce your order, we do not offer any returns or exchanges. If you do, however, feel unsatisfied with the item you've received, please contact us via email info@babycharm.com and we will try to assist you. 

What are the shipping costs and how long it takes to receive my order?
When you place an order for your baby charm, it takes 2 business days for our designers to create a 3D relief using the picture of an ultrasound you've submitted and up to 3 weeks for the charm to be 3D printed. 

All orders are then packed and shipped from our warehouse in The Netherlands. Orders fit through the mailbox.

We offer free track & trace shipping worldwide. In Europe, delivery takes 2-7 business days. For the rest of the World, delivery takes 6-14 business days.

How do I track my order?
Once your order has been shipped, you will be emailed with the tracking information to follow your order to its destination.